Customer Relationship Management(CRM)

CRM portal is basically, as evident from its name, is built on an approach of maintaining healthy and long-lasting relationships with the customers/consumers as they are paramount in any business.

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Products and Services

CRM provides a user-friendly interface with easy-to-use GUI features which users at all level could operate with utmost ease. If we can create our values, vision and mission with our customers in mind at every step of the way, we'll find success.

CRM

Features

Provides complete subscriber profiles and transaction history via MSISDN search
Manages subscription creation, public identities, and related data.
Handles order capture, validation, provisioning, and activation for telecom services.
Manages subscriber statuses like active, suspend, terminate, and recycle.
Tracks IMSI, MSISDN, and ICCID in inventory.
Manages invoices and transaction history, including recharges and add-ons.
Administers products, offers, and services for pre-paid, post-paid, and add-ons.
Processes millions of records automatically.

CRM

Features

Facilitates mobile number migration between prepaid, postpaid, and hybrid plans.
Tracks and converts sales opportunities.
Allows changes to mobile numbers, IMSI, or base plans via the CRM portal.
Manages support tickets and SLA compliance.
Oversees enterprise mobile numbers with CUG and FnF features.
Generates customized reports from external CDRs.
Receives CRM notifications on activations, deactivations, and status changes.

CRM

Why choose CRM?

Complete Subscriber Insights: Access comprehensive subscriber profiles and history with Profile 360.
Streamlined Operations: Efficiently manage orders, subscriber lifecycle, and assets.
Flexible Subscription Management: Easily create, modify, and migrate subscriptions.
Enhanced Sales and Support: Track leads, manage support tickets, and ensure SLA compliance.
Advanced Data and Reporting: Automate large-scale data processing and generate tailored reports.